Information Systems Technical Analyst III (ISTA III Generalist)

Information Systems Technical Analyst III (ISTA III Generalist)

City of Portland

Salary: $40.06 - $52.09 Hourly

Job Type: Regular

Job Number: 2025-00059

Location: 1120 SW 5th Ave, OR

Bureau: Bureau of Technology Services

Closing: 2/3/2025 11:59 PM Pacific

About the Position:
The Bureau of Technology Services (BTS) is seeking a skilled and experienced Information Systems Technical Analyst III (ISTA III - Generalist) to join the Desktop Support Team. This position requires advanced technical expertise in supporting and troubleshooting desktop environments, with a focus on Windows operating systems and related hardware and software. The ideal candidate will have experience in desktop support or service desk environments, with the ability to work independently and collaborate effectively with various IT teams and customers.

As an Information Systems Technical Analyst, you will:

• Troubleshoot and resolve issues related to Windows operating systems, hardware, software, and peripherals for City employees, ensuring efficient and effective solutions.

• Configure, set up, and manage computer devices (laptops, desktops, tablets) using unified endpoint management systems like Workspace ONE.

• Create and maintain technical documentation using Knowledge Centered Service (KCS), including writing and updating knowledge articles to improve team resources.

• Interface with end-users to understand their technical needs and provide timely assistance in resolving complex IT issues.

• Utilize ServiceNow to manage and track incident and service request tickets, ensuring all issues are addressed in a timely manner.

For more information, please check out our Jobs page: www. portlandoregon.gov/jobs

To apply, please visit https://apptrkr.com/5952101



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