Systems Administrator (Oregon Department of Agriculture)

Join the Oregon Department of Agriculture (ODA) as a Systems Administrator (Information Systems Specialist 6).

Are you humble, hungry, and smart? Do you like helping people solve problems? Do you believe that customer service is prompt, accurate, and courteous? Do you have a proven track record of ensuring the smooth operation of networks, servers, and business systems while delivering a superior customer experience? If so, come join our Information Technology team!

Why the Oregon Department of Agriculture (ODA):

Innovative Mission: At ODA, we’re at the forefront of protecting and promoting Oregon’s agricultural communities and economies.
Diverse Programs: ODA has 38 programs ranging from our staff and constituents in their dusty boots out in the fields to clean high-tech labs that serve every Oregonian.
Collaborative Agency: The staff, "aggies" at ODA, are unified in the mission to support our farmers and ranchers across the state. As a User Support Analyst, you will work across programs to provide support and assistance to staff across the State.

The Systems Administrator (Information System Spec. 6), is a full-time permanent position located in Salem, Oregon.

What you’ll be doing:

Implement and maintain network infrastructure, including switches, routers, wireless access points, firewalls, VPNs, etc.
Install, configure, and maintain server operating systems (Windows, Linux, etc.) in virtualized environments using technologies like VMWare and Azure Portal
Monitor server performance and resource utilization, remediating issues when necessary, and perform routine backups and disaster recovery procedures.
Work with internal developers, vendors, and other 3rd parties to install, configure, and customize business systems to meet the specific needs of the organization.
Provide timely evaluation and deployment of operating system and application patches to ensure system security, stability, and performance.
Provide technical support for escalated help desk tickets, resolving complex issues in a timely manner.
Troubleshoot and resolve advanced technical issues related to system access, email, phones, video conferencing, printing, laptops/desktops, mobile devices, and other peripherals, etc.
Communicate effectively with end-users to understand their technical needs and provide appropriate solutions.
Coordinate and facilitate solutions with service providers, vendors, other agencies, and other external parties to deliver seamless service experience to end users.
Document and maintain responses and resolutions to issues in ticketing system and create knowledge base articles for common technical problems and solutions.