Collaboration Systems Engineer

You will join Enterprise Systems and Experience (ESE) which is part of Autodesk’s 3500+ person Digital Platform & Experience division. ESE is the crew that helps Autodesk deliver employee productivity. We are all about improving the productivity of our people across the organization.   

As the Collaboration Systems Engineer you will manage the administration, and integration of our collaboration platforms at Autodesk. You will work with internal and external partners across diverse organizations. You will be a part of setting and maintaining standards, best practices, reviewing procedures, and ensuring success and security at Autodesk. You will automate business processes as an essential part of the role. You will participate in the technical design of the platforms, and ongoing feature changes and maintenance. 

 You will work with diverse personas across Autodesk including senior leadership, partners, and technology staff. Your success requires establishing working relationships with our users to ensure efficient, secure, and practical solutions to deliver engaging productivity experiences. You will report to the Collaboration Services Engineering Manager.

Responsibilities   

• Maintain performance and availability of collaboration systems, including regular preventive and corrective maintenance, capacity planning, and scalability management
• Record changes, configurations, incidents, problems, and processes
• Manage system security, implement security standards, and respond to system failures or degraded performance
• Produce reports on system performance, capacity, availability, and security for senior management
• Write technical documentation and collaborate with teams and partners on ongoing issues and projects
• Maintain vendor relationships, oversee outsourced services, and communicate requirements to vendors
• Manage installation, configuration, integration, and testing of new system components and applications
• Maintain scripts and programs for task automation and functionality enhancement
• Follow industry best practices and quality assurance standards in system administration
• Perform maintenance or upgrades minimizing business/user impact, including on-call duty
• Conduct analysis of systems and participate in system/project design and engineering
• Research legacy systems to understand and improve performance
• Configure prototypes, deliver products frequently, and manage solution implementation and vendor performance verification
• Engage in team activities such as retrospectives, backlog grooming, user story creation, and meetings to support Service and Project Managers

Minimum Qualifications 

• 2+yrs technology support experience
• 2+ years of experience in Administration and implementation of Collaboration Tools
• Foster a collaborative and constructive atmosphere, exhibiting optimism in challenging situations
• Decompose complex problems into manageable components, offering succinct solutions
• Experience with Microsoft suite administration and Collaboration Security frameworks
• 2yrs Experience building efficiency workflows to deliver desirable outcomes
• Successful track record in working on multi-functional team projects
• Knowledge of other Collab platforms for systems integration and automation support
• Experience using to build and deploy services using: Powershell, PowerBI, APIs, Webservices, Python, C++, JavaScript, Power Platform

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