Inf Syst Tech Analyst IV-Generalist

Job Appointment:  Regular, Full time

‍Work Schedule:  Monday – Friday, 8am-5pm.  Alternate schedule may be available.

‍Work Location:  This position has an exception to work primarily remote. However, there will be instances when it is necessary to come onsite for work and/or deliver equipment to various locations within the City (with advance notice).  Remote work must be performed within Oregon or Washington. For more information, click here.Benefits:  Please check our benefit tab for an overview of benefit for this position

‍Union Representation:  This position is represented by Professional Technical Employees, Local 17 (PROTEC17).  To view this labor agreement, please click here.

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‍Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter and resume.

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‍About the Position:
The Bureau of Technology Services (BTS) is seeking an experienced Information Systems Technical Analyst IV to join the Public Safety Division – Desktop Support team.  The Police Bureau is responsible for crime reduction and working collaboratively with its community members in the preservation of life, human rights, and property.  The successful candidate will work with a diverse group of business users, supporting existing hardware and software, and assist in developing new solutions to address complex business needs.  The candidate must be able to work independently and provide continued support, develop, and maintain computer systems. The candidate’s duties include installing, configuring, upgrading, and troubleshooting multiple operating systems, utilizing thorough knowledge and extensive experience supporting operating systems and system upgrades.  This position requires a creative solution-oriented individual and must be adaptable to manage daily priority changes.  The ideal candidate will demonstrate a proven track record in customer service support setting while supporting a diverse set of law enforcement agency software and hardware.  A willingness to share ideas and collaborate with a diverse set of professionals with a focus of providing excellent customer service is essential.  Prior experience in Microsoft Systems Center is highly desirable.The successful candidate must be able to pass a comprehensive police background investigation and be able to work in a culturally and gender diverse workplace.
‍Questions?‍

Jaclyn Snyder, Senior Recruiter

Bureau of Human Resources

Jaclyn.Snyder@portlandoregon.gov

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To Qualify

The following minimum qualifications are required for this position:

1. Experience working independently to install, configure, upgrade, and troubleshoot multiple operating systems and complex technical issues, utilizing thorough knowledge and extensive experience supporting operating systems and system upgrades.
2. Experience applying the methods and techniques used to install, troubleshoot, problem solve and maintain information systems hardware and software.
3. Experience leading or coordinating projects of low complexity, risk, visibility, and impact. Examples include small projects such as application enhancements, new infrastructure installations, moves, telecommunications or service upgrade projects.
4. Experience taking the initiative to go beyond pre-defined processes. Assessing / analyzing situations and looking for solutions; assessing what may be missing, typical sources of problems; resolving most issues.
5. Experience applying network technology principles and concepts.
6. Experience applying security principles and practices for computer information systems.

‍Applicants must also:‍

• Pass a comprehensive police background investigation.
• A valid driver's license and acceptable driving record at time of hire.

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The Recruitment Process

STEP 1:  Apply online between November 11, 2024 – November 25, 2024

Required Application Materials:

• Resume
• Cover Letter
• Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

• Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)

Application Tips:‍

• Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your resume should support the details described in your cover letter.
• Salary Range/Equity Pay Analysis:  Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application.   It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
• Do not attach materials not requested.
• All completed applications for this position must be submitted no later than on the closing date and time of this recruitment.  
• All applications must be submitted via the City's online application process.  E-mailed and/or faxed applications will not be accepted.  
• You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting; instead, use AI to generate ideas and then tailor them to reflect your own experiences and skills.

Step 2: Minimum Qualification Evaluation: Week of November 25, 2024 and December 2, 2024

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%.
• Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
• Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of December 2, 2024

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): December

• Hiring bureau will review and select candidates to interview.
• Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.

Step 5: Offer of Employment: January

Step 6: Start Date: February

• A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change*

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