Customer Success Engineer (CSE)

We are seeking talented Customer Success Engineers to join our team and help deliver exceptional solutions that meet each customers’ unique requirements. This is a technical, hands-on role, where you will need to understand the Hydrolix ecosystem in depth. Your day-day will be working with customers to help them leverage the Hydrolix platform for real-time stream ingestion, transformation, storage, querying and visualization of data as well as working with the various cloud technologies that support the Hydrolix platform.

Key Responsibilities

• Lead and deliver customer projects, ensuring successful deployments, integrations, and configurations to meet customer expectations
• Provide technical guidance, support and best practices to customers to achieve their data management and analytics goals
• Design and develop visually appealing dashboards and reports using Grafana, Splunk and other tools, ensuring data accuracy, usability, and performance
• Troubleshoot and resolve technical issues encountered by customers, working closely with them via various channels such as Zendesk, Slack or email
• Contribute to the development of product documentation, technical guides, and training materials and blogs to support customer onboarding and enable self-service capabilities.

Qualifications and Skills

• Hands-on experience with PostgreSQL
• Hands-on experience with Grafana, Splunk and other visualization tools, including building dashboards, templating, and alerting
• Hands-on experience with Apache Spark, Databricks, and related data processing technology

To apply, please send your resume, cover letter, and any relevant references to careers@hydrolix.io