Community Manager

Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations. Numerous firsts for humanity in fields such as fuel cells, electrification, space, software-defined vehicles, surgical robotics, and more all rely on Jama Connect® requirements management software to minimize the risk of defects, rework, cost overruns, and recalls. Using Jama Connect, engineering organizations can now intelligently manage the development process by leveraging Live Traceability™ across best-of-breed tools to measurably improve outcomes. Our rapidly growing customer base spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, consumer electronics, financial services, and insurance industries.

We are looking for a Community Manager to cultivate and maintain an engaged and supportive online community of users. This position will use data-driven strategies to enhance community engagement, develop a positive culture, and gather insights for improvements. We are looking for a creative problem solver with strong communication skills and a strategic approach.  

Join our dynamic team in a remote-first work environment, with the opportunity to come together annually for a company-wide gathering!  

What You'll Do:

• Regularly analyze and report on community performance metrics, implementing data-driven strategies to enhance engagement and satisfaction.  
• Develop and implement strategies to grow and engage the online community.  
• Foster a sense of belonging and camaraderie among community members.  
• Collaborate with team members across departments to create engaging and relevant content.  
• Create and curate content for social media platforms to promote community events and discussions.  
• Find opportunities for new content creation in collaboration with cross-functional teams.  
• Monitor discussions, resolve conflicts, and maintain a constructive environment.  
• Provide prompt solutions to community members’ concerns, collaborating with internal teams when needed.  
• Capture user feedback through surveys and polls.  
• Coordinate online events, webinars, and initiatives to encourage community participation, aligning with overall business objectives.  
• Stay updated on industry trends, competitor activities, and new technologies to gain insights for the community.  

What You'll Bring:

• 3-6 years of relevant experience, preferably in SaaS or technology.  
• Ability to think creatively and strategically to drive community engagement.  
• Customer-centric approach for exceptional user experiences.  
• Demonstrated ability to work independently and collaboratively.  
• Excellent written and verbal communication skills, creating straightforward, concise, and engaging content.  
• Strong interpersonal skills for effective collaboration with various team members.  
• Familiarity with social media platforms and community management tools.  
• Strong organizational skills, prioritizing tasks, manage multiple projects, and meeting deadlines.  
• Proficient problem-solving and conflict-management skills.  

Nice to Have:

• Experience with the Higher Logic Vanilla online community platform is preferred.  
• Relevant certifications such as PMP, ITIL, or related.  
• Understanding SaaS products and technology.  

Perks and Benefits:

• Virtual first and culturally diverse work environment spanning 8 countries.
• Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions.
• Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement.
• Comprehensive and affordable medical, dental and vision plans with pre-tax savings accounts and a generous 401(k) employer match.
• 12 weeks of paid parental leave to bond with your new family member.
• Emphasis on learning and development at all levels with a subscription to LinkedIn Learning.