Customer Success Manager

Who We Are

Foureyes® is a category-creating software company that utilizes its patented technology and data platform to help businesses track, protect, engage, and sell better. (See more at foureyes.io.) Already rapidly-growing, Foureyes is continuing to dominate in the automotive industry as evidenced by exponential growth and winning awards from the 2020 Company of the Year from Technology Association of Oregon to Most Innovative Solution and Top Rated Lead Management of 2022 from DrivingSales.

If that sounds like the kind of company you want to be a part of, there’s good news. We’re hiring for a Customer Success Manager!

The Position

As a Customer Success Manager, you are an integral member of the Foureyes team and at the heart of the customer experience. You’re responsible for managing a large book of our most mature and optimized customers. As a Foureyes guru, you understand how our products work together in synergy as well as standalone modules. You leverage your relationships along with data to continually show value, ROI, and refine accounts to meet our client’s evolving needs.

Responsibilities

You are responsible for retaining a book of business, identifying opportunities for growth, and increasing the average customer lifespan. This includes, but is not limited to:

• Deliver a high level of customer satisfaction and retention
• Maintain a communication cadence that meets the goals of your client
• Report on hard and soft product value over time to ensure value recognition
• Recommend Foureyes solutions to new customer problems to increase product “stickiness” over time
• Identify changes at a dealership that require rebuilding the foundation of the relationship or “reselling” an account
• Fine-tune account settings to ensure tools match client requirements
• Identify opportunities for expansion through referrals
• Work closely with the sales team to identify closing opportunities
• Escalate technical issues to the support team
• Submit client feedback in a timely manner through the proper channel (i.e. support, product, data science, etc.
• Act as a subject matter expert on Foureyes (product functionality, automated reports, custom capabilities)

Metrics of Success / KPIs

• Increase the average customer lifetime value (CLV)
• Net MRR growth
• Retaining your book of business
• Identify upsell opportunities that fit the needs of your customers business

Qualifications

Knowledge, Skills & Abilities:

• Exceptional verbal and written communication skills
• Excellent organizational skills and attention to detail
• Outstanding time management skills with a proven ability to meet deadlines
• Capability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Google Suite or related software
• Experience working in Salesforce Lightning, Tableau, Salesloft
• Analytical problem solver, you love digging into an in-depth problem to get to the root issue
• Attention to detail. You spot the error or discrepancy that most people miss
• Non-Linear Thinker - You don’t settle for “point A to point B”. If you can’t find an alternative route, you create one

Education and Experience:

• Bachelor’s Degree in a related field or equivalent job experience is required
• At least five years of related experience required
• SaaS experience preferred
• Automotive experience preferred

Location:

This position is remote. We are open to applicants who reside in any of the following states: OR, WA, MO, AZ, MN, KY, MA, MD, CO, NV, PA, FL, SD, ID, TX, IN, OH, TN, MI.

Salary Range: $65,000 - $75,000 (depending on experience), plus a $20,000 annual variable

Why Foureyes?

• Competitive salary and health benefits
• Additional benefits including 401k matching, student loan repayment matching, and a subsidy for commuter, internet or cell phone
• Generous PTO days, in addition to paid holidays that incorporate two days to honor and celebrate your heritage, culture, or traditions that matter most to you-- just tell us when!
• A company actively working to dismantle bias in our hiring practices, foster cultural inclusivity, and continuously examine policies and practices to ensure equity. We recognize and believe that diversity, equity, and inclusion constantly make us better.
• A fast-paced, team-driven culture that helps you grow your career with learning opportunities, autonomy and ownership, and chances to succeed (or fail-- hey, we’ve all learned through failure).