Head of Sales, Americas

We are seeking an exceptional and strategic sales leader to join our team as Head of Sales, AMER at Customer.io, overseeing the North American, Central American, and South American markets. As the Head of Sales, AMER, you will be responsible for managing and building a high-performing sales team in the AMER sales region (including existing US based team). Your primary objective will be to drive revenue growth and expand our customer base in these key markets. The Head of Sales, AMER will report to the Global VP of Sales.

Key Responsibilities

• Alongside the VP of Sales & Sales Leadership team, this person will help to craft and execute the overall sales strategy for the AMER region for Customer.io’s offerings, from initial lead through the entire customer lifecycle to maximize new business ARR and expansion.
• Lead, mentor, and develop a team of account executives and front-line managers, providing guidance and support to help them achieve their individual and team targets.
• Develop and execute a comprehensive sales strategy for the North America, Central America, and South American markets, aligning it with regional best-practices and the company's overall sales objectives.
• Drive your team to master the sales cycle from prospecting to closing deals, ensuring a consistent and efficient sales process that offers our prospects an exceptional experience.
• Foster strong internal relationships with key stakeholders, including Channel Sales, Marketing, Sales Development and C-level executives.
• Stay up-to-date with industry trends and competitor activities to identify new business opportunities and strategies for growth.
• Leverage the product-led growth and self-service model to complement the sales-led side of the business, ensuring a cohesive and integrated approach.
• Analyze sales performance data and provide regular reports to executive management, highlighting key insights and recommendations for improvement.
• Continuously assess and improve sales processes, tools, and systems to optimize efficiency and productivity.
• Create and nurture a feedback loop with Product, Engineering, Customer Success, and Marketing.
• Effectively deliver feedback, support, and enablement (while leveraging team resources) and performance management responsibilities across your team to maintain a team of top-performers.
• Recruit, onboard and coach new team members as needed.

Additional Responsibilities:

• Identify and pursue new market opportunities and partnerships to expand Customer.io's reach and market presence.
• Drive a culture of customer success within the sales team, ensuring a customer-centric approach and long-term customer satisfaction.
• Provide sales leadership and support for large, strategic deals, working closely with the account executives to develop and execute winning sales strategies including on-site travel where applicable.
• Develop and maintain strong relationships with industry influencers, partners, and thought leaders to enhance Customer.io's brand reputation and generate referrals.
• Actively participate in industry events, conferences, and speaking engagements to showcase Customer.io's expertise and thought leadership, on an as-needed basis.
• Collaborate with the product team to provide customer feedback and insights for product enhancements and new feature development.

Requirements

• You are located in the US.
• High-growth B2B software sales leadership executive with Director, Regional VP, or VP tenure at a successful SaaS company.
• Strong understanding of the AMER sales regions, with a network of contacts in key industries.
• Excellent communication and interpersonal skills, with the ability to effectively influence and negotiate at all levels of an organization.
• A demonstrated track record of success selling into the Marketing vertical.
• Track record of building world-class sales organizations with the consistent ability to win deals.
• Growth mindset and self-motivated, with a high level of initiative and a strong sense of ownership.
• Strong analytical skills, with the ability to leverage data to make informed decisions and drive sales performance.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Joining Customer.io means being part of a collaborative and innovative team dedicated to transforming how businesses engage with their customers. If you are a passionate sales leader with a proven track record of success and a desire to drive growth in the AMER sales regions (North America, Central America, and South America), we would love to hear from you.

To apply, please submit your resume, along with a cover letter detailing your relevant experience and why you are interested in joining Customer.io as the Director of Sales.

Note: This is a remote, US-based position.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 5,300 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering on-target earnings (OTE) starting at $325,000 USD (or equivalent in local currency), dependent on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks of paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

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