Lead Product Manager - Feedback & Trust

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

The Team:You would be joining the Seller Experience organization within eBay, which is at the heart of the overall eBay marketplace. The Seller Experience team focuses on end-to-end experiences for our sellers, making it seamless to list, sell, and grow a thriving business with eBay. Our Sellers are at the center of everything we do, and our product, engineering, and design teams obsess over building best-in-class experiences that our eBay seller community loves.

The Role:

The Lead Product Manager, Feedback & Trust will create the new vision on how feedback will work at eBay. Like to challenge the status quo? We do! We're looking for an innovative colleague who can articulate a strong vision and wants to try new things!

EXPERIENCE LEADING VISION, STRATEGY, AND EXECUTION OF REVIEWS & RATINGS OR TRUST IS A HUGE PLUS

Responsibilities:

Become an expert on buyer and seller needs through planned discovery and self learning – particularly in how trust is gained through the user journey

Work with analytics, design and engineering teams to build products as well as internal stakeholders

Work cross-functionally to guide products from conception to launch by connecting the technical, user and business worlds

Drive a comprehensive roadmap to deliver high quality feature improvements and new products that provide value to our buyers and sellers

Deliver on the most effective set of product solutions and go-to-market strategy for eBay customers and sellers

Understand and synthesize data to make informed decisions and monitor change performance

Qualifications:

10+ years of industry experience in product management or a related role

Relevant experience building trust in a marketplace

Experience working on frontend/ UI products and working closely with analytics and design teams and iterating based on user feedback and behavior. Ideally you have built products for small businesses

History of building strong relationships with engineering, business partners, and operational users

Work with the larger cross-functional team to define the product strategy, business strategy, operation plan and detailed roadmap

Experience in Agile/Scrum methodologies and working in Agile teams is desirable

Proficiency in basic data analysis - ie able to work with analytics partners to determine what tracking is needed, how the results will be reported, etc.

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.

$168,400 - $262,900Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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