Product Support Specialist

Overview

We are seeking a full-time Product Support Specialist in our Olathe, KS, Yarmouth, ME or Salem, OR location(s).  In this role, you will be responsible for getting people back to their passion by providing moderately complex technical customer support for Garmin’s consumer products, answering phone calls, emails, chat, and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.

Essential Functions

• Resolve intermediate customer concerns regarding Garmin products and services via phone calls, email inquiries, chats, and social media/web formats
• Display strong customer service skills and always maintain professional interactions with Garmin customers and co-workers
• Maintain a high-level of knowledgeable in the specifications, capabilities, and operation of Garmin products, through utilization of available resources such as participation in training session and hands-on use of the provided products
• Accurate and timely completion of tasks and/or projects of intermediate complexity with defined processes
• Remain current on changes in policies, procedures, and product offerings
• Thoroughly document work in an organized and timely manner
• Share knowledge and advise team members who are learning products and processes, including serving as a mentor as needed
• Work a consistent and reliable schedule as identified by management

Basic Qualifications

• High School Diploma or GED AND a minimum of 2 years relevant experience
• Expertise in a Garmin product segment
• Personal or professional demonstrated expert technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others and have excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated proficient computer skills and ability to navigate multiple screens