Revenue Operations Engineer

Why CBT Nuggets is a great place to work:

Work from anywhere. While we have an office in Eugene, Oregon, the majority of our team works remotely throughout the United States.

We take work-life balance seriously. You’ll work hard at CBT Nuggets, but you’ll also have plenty of time to relax and recharge. We recognize the importance of spending time with your family and friends — and having time for your hobbies and passions.

Enjoy creative freedom. Got ideas that could benefit our learners and organization? We embrace innovation. We are always open to new ideas — and welcome them from everyone on our team.

Get involved in great causes. NuggetLove, our charitable arm, is committed to making a difference. We support a wide range of issues ranging from education to social justice to supporting military personnel who are transitioning to civilian life.

SCOPE & GENERAL PURPOSE OF JOB:

As a Revenue Operations Engineer you will work with our Data Analytics team to support our Sales, Learner Support, Customer Success, and other internal consumers of invoice, order, subscription, opportunity, and content consumption data. You and other members of the Data Analytics team will work together to understand requirements from internal teams and create holistic solutions to business problems. The role will focus on building interfaces between APIs, databases, and Salesforce. The team takes a no-code/low code first approach to problems but this role is expected to step in when those solutions are insufficient and own the interface between the Sales team Salesforce, and our backend Billing and Subscription services. As an engineer we will depend on you to provide advice on best practices, own your own solutions to problems, and proactively recommend roadmap items.

The ideal candidate will have experience with Salesforce but is looking to grow beyond that role and into more general data lifecycle management, and system integration roles.

MEASURES OF SUCCESS

• Strongly support CBT Nuggets core values and tenets (https://www.cbtnuggets.com/story)
• Respect for people and their time.
• Friendly, direct communication.
• Passion for what we do.
• Emphasis on continual improvement.
• As a learning company; you will be expected to learn new things on the job and continuously improve your skills.
• Excel in a collaborative team environment.
• Ensure our customers’ best interest is kept at the forefront of all decisions.
• Ensure rapid development time for new features and products as well as provide support for those features and products.
• Champion maintainable solutions and to the point systems.

PRIMARY RESPONSIBILITIES

• Work closely in a tightly-knit, cross-functional team.
• Review pre-existing API documentation and Frontend or Salesforce interface points.
• Create inline and supplementary documentation for existing and new functionality.
• Resolve tickets for internal teams in a timely manner and identify opportunities for automation or process improvements.
• Understanding and communicating business processes between the Sales team, Salesforce, backend, and database teams with the Assistance of your Team Lead.
• Read and make comments on Typescript code as well as the Salesforce Flows and APEX Code on either side of the billing API to support billing and subscription management.
• Build and maintain AWS lambdas for ETL, Data Clean Up, and Data Roll Ups
• Proactively look for ways to make CBT Nuggets better.

Experience or Education Required:

• A minimum of 2 years experience with at least 3 of the following: Git, AWS, MSFT Azure, JavaScript, .NET, Python, or SQL.
• Trailhead Salesforce Platform Developer or BS in Mathematics, Computer Science, other related quantitative discipline or development certification.
• Prior Salesforce experience with at least two different organizations or teams.
• Proven experience developing enterprise-level automations and code.  
• Can handle the entire software development life cycle, end to end.

Technical competencies:

• At least 2+ years of hands-on experience with backend systems.
• Experience developing and consuming RESTful API models.
• Trailhead and/or Super Badges.
• Competitive Candidates will have additional Salesforce certifications like Platform Developer.
• Ability to take a Code as a Last Resort approach to problem solving.
• Experience writing, designing, and architecting APEX, Visualforce, and Lighting Components.
• As part of the Business Intelligence team, work on enterprise-level applications and services to continually improve the learning experience for IT professionals.
• Create and maintain applications and frameworks that support the team’s products as well as maintain and improve overall system architecture in addition to implementing new features.

Attitude required:

• Honesty, humility, and integrity.
• Inclusive and respectful.
• Strong work ethic.
• Passion for learning.
• Comfortable with autonomy.
• Eager to add new skills and grow professionally.

Skills that are preferred but not required:

• Proficiency with SQL.
• Proficiency with event-driven architectures and design patterns.
• Familiarity with Asana and Confluence.
• Experience with Data Pipelines and/or ETL systems.
• Experience with LMS (Learning Management Systems).

Classification/Compensation/Benefits

• This is a full time, salaried position, exempt under the Fair Labor Standards Act with a gross, annual salary range of $90,000 - $100,000 (DOE).
• Generous Employee Benefits.

CBT NUGGETS MISSION

To continually improve the effectiveness of learning.

CBT NUGGETS BRAND COMPONENTS:

Position: The distinct point of difference our brand holds in the minds of our target audience.

- IT training you can trust.

Personality: The human traits that describe our brand as if it were a person.

-Passionate, empathetic, and accountable.

Promise: The consistent experience we commit to providing at every touchpoint.

- Learner First

Interviewing Tips

What you say doesn’t matter nearly as much as what you do. Prove to us that you have passion, attention to detail, a good work ethic, and are an independent thinker through your preparation for the interview. Imagine yourself as already having the job and focus on telling us how you will help CBT Nuggets accomplish its mission with your help.

Sign up for the free trial and learn about the CBT Nuggets offering. Every teammate at CBT Nuggets has to understand our customer and our product. Prepare as if you’re already on the team.

Don’t be nervous, there’s no reason to be. If you feel nervous, channel that energy into better use.

Smile, and enjoy the process.

Third-Party Solicitation

Headhunters and recruitment agencies may not directly submit applications for this job posting and are expressly prohibited from reaching out directly to any hiring managers or department heads via phone, email, LinkedIn, or other means of communication. All applications must be submitted directly by the job applicant."

Equal Opportunity/Affirmative Action Employer

CBT Nuggets provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender (sex), gender identification or expression, sexual orientation, marital status, national origin, age, veteran status, disability, genetic information, height, weight, physical appearance, hairstyle, need for reasonable accommodations, pregnancy, childbirth, lactation or familial status. In addition to federal law requirements, CBT Nuggets complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CBT Nuggets expressly prohibits any form of workplace harassment based on race, color, religion, gender (sex), gender identification or expression, sexual orientation, marital status, national origin, age, veteran status, disability, genetic information, height, weight, physical appearance, hairstyle, need for reasonable accommodations, pregnancy, childbirth, lactation or familial status. Improper interference with the ability of CBT Nuggets’ employees to perform their job duties may result in discipline up to and including discharge.

CBT Nuggets provides reasonable accommodations for qualified individuals who need accommodation for medical or religious reasons, as provided by law, in regards to candidate selection, job assignment, compensation, training, benefits, promotion, discipline, and termination, unless doing so would result in an undue hardship to CBT Nuggets. The Company is committed to engaging in an interactive process for qualified individuals seeking reasonable accommodations as provided by law.

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