Senior Product Manager, International

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

The Team:

You would be joining the Seller Experience organization within eBay, which is at the heart of the overall eBay marketplace. The Seller Experience team focuses on end-to-end digital experiences for our sellers, making it seamless to list, sell, and grow a thriving business with eBay. Our Sellers are at the center of everything we do, and our product, engineering, and design teams obsess over building best-in-class experiences that our eBay community loves.

The Role:

As a Senior Product Manager on our end-to-end product team, you will be responsible for the product strategy across our mobile and web experiences that impact both sellers AND buyers in our key international markets. You will need to align our platforms and services against a cohesive customer experience. Your job is to ensure we have a holistic approach that enables speed and scale for eBay and simplicity and ease for our buyer & sellers.

Candidates with experience working in international markets (especially European markets such as Germany and UK) are preferred - especially experience across different channels of e-commerce (online marketplaces, local marketplaces, omnichannel retailers offering seamless online and offline shopping for consumers).

You must obsess over solving meaningful customer problems with both impactful and measurable outcomes. This role requires strong leadership and communication skills, having demonstrated the ability to connect and collaborate both within our team and with partners. Our team values center around collaboration, acting with urgency, connecting with customers, working with integrity and having fun!

Responsibilities:

• Lead our end-to-end product strategy and execution for one or more initiatives in our international markets, championing data-driven and market-informed opportunities that aligns to our eBay corporate strategy and delivers tangible outcomes
• Build and implement a compelling roadmap supporting our marketplace business growth and customer satisfaction goals
• Collaborate with researchers, analysts, designers and engineers charged with improving the customer experience in our international markets
• Be accountable for the articulation and the execution of the product strategy. Communicate team status and priorities to executives, partner teams, and the wider product team
• Obsess the Customer & Overall Quality of Experiences. Demonstrate a relentless focus to listen to our end-users and feed their voice into our product development process. Leverage design and research partnerships to get insights and feedback throughout the entire product lifecycle. Build processes for continuous improvements
• Break Down Silos & Enable Strong Collaboration. Create connections and processes across teams that will drive efficient cross-team collaboration and clear alignment
• Innovate and reinforce the field of our engineering operations, from sprint reviews to definition of done. Drive a culture of quality, customer-centricity, scalability, and reliability

Requirements:

• 7+ years of strong product management experience in building products with deep expertise in customer focused product management and product development lifecycle. Experience with online marketplaces and eCommerce platforms preferred
• Technical depth and proven experience with building engaging, customer-focused end-to-end UX experiences; designing elegant solutions to complex problems that require integrations with multiple platforms, domains and services; and driving analysis of qualitative and quantitative data and metrics to derive opportunities, gaps, and solutions
• Strong collaboration and communication skills. Experience working with matrixed teams in a global context to successful delivery and excellence
• Strong analytical abilities with a successful track record and specific examples of launching products with measurable impact
• Deep understanding of the product development lifecycle from planning through deployment; experience leveraging test and validation frameworks throughout the product lifecycle. Experience in Agile/Scrum methodologies and working in Agile teams is desirable
• Must have a passion for our sellers and the relentless drive to improve experiences for our customers, influencing a higher bar on quality and ensuring the customer is always at the center of our product roadmap and priorities. Experience working with design research and qualitative tools to ensure the voice of our seller is at the center of our product development
• Effective story-teller; experience using both analytics and qualitative research to express the vision and strategy of the product